At Valcke Bowling, we offer multiple ways to get fast and professional assistance whenever your center needs help. Whether you require technical troubleshooting, guidance on your equipment, or general support, our Help Desk is your central point of contact.
Below you will find all available contact methods, when to use them, and important information about availability.
Available Support Channels
You can reach our Help Desk in three easy ways:
1. Ticketing Portal (Recommended)
Submit your request directly online:
👉 https://support.valcke-bowling.com
👉 Submit a request – Valcke Bowling - Help Center
This is the fastest way to receive a structured follow‑up from our support team.
2. Email
You can also contact us via email:
📧 bowling.support@valckegroup.com
Our team will create a support ticket on your behalf and follow up with you.
3. Phone Support
We aim to connect you with a native-speaking technician whenever possible.
-
English: +32 56 43 85 50
- French (FR): +33 3 66 06 59 60
- Dutch & English (NL/EN): +32 56 43 85 50
- German (DE): +49 4 71 95 26 83 39
Phone support is available during office hours and for emergencies outside office hours (conditions below).
When Is Support Available?
Office Hours
🕒 09:00–17:00
During these hours, you receive:
- Priority support (requires an active Help Desk subscription)
- Phone availability (requires an active Help Desk subscription)
- Fast and structured follow‑up
- Multilingual assistance
Emergency Support Outside Office Hours
(requires an active Help Desk subscription)
🕒 Mon–Fri: 17:00–22:00
🕒 Weekend: 09:00–22:00
👉 Only true emergencies are handled outside office hours.
All other cases will be addressed during standard office hours.
What Is Considered an Emergency?
Emergency support is reserved for situations where your center’s operations are severely impacted, such as:
- 30% or more of the lanes are non‑functional or out of communication
- SYNC scoring is not starting on any terminal
- More than one credit card terminal is not working
- Scoring or machine issues that prevent sanctioned league/tournament play
If your situation does not meet these criteria, it will be handled during normal office hours.
Why do you need an active Help Desk Membership?
Our Help Desk subscription ensures your center receives:
- ✅ Professional support for all Valcke Bowling products
(SYNC scoring, pinsetters, lane components, lane machines, lighting, and more) - ✅ One dedicated point of contact
- ✅ Multilingual phone support
- ✅ Fast follow‑up via email and ticketing
- ✅ Clear communication and structured processes
- ✅ Experienced technicians
- ✅ Transparent pricing
We are committed to keeping your bowling center running smoothly and reliably.
Need Additional Assistance?
If you require on‑site preventive maintenance, training, or equipment checkups, you can book a maintenance visit separately.